FAQ's

1. What does ACLS stand for?
   ACLS is an acronym for Advanced Cardiac Life Support. It is made up of a series of protocols and clinical interventions that are used to manage life threatening medical emergencies such as cardiac arrest or other such types of emergencies. Our program trains healthcare providers and medical professionals with the most up-to-date ACLS guidelines and clinical interventions.
2. What does PALS stand for?
   PALS is an acronym for Pediatric Advanced Life Support. The PALS course is designed for healthcare providers who respond to emergencies in infants and children. Our PALS program trains healthcare providers and medical professionals with the most up-to-date PALS guidelines and clinical interventions.
3. Are there prequalification requirements to take your online ACLS or PALS certification or recertification exams?
   No. Anyone in need of an ACLS or PALS certification card for the first time or an ACLS or PALS recertification card may register to take our online program. Since our courses and exams are written by AHA-trained medical providers, the training material that you will be given covers all of the major topics of PALS and ACLS that you will need, even if you do not have prior ACLS or PALS knowledge.
4. Will I receive an ACLS or PALS certification provider card if I pass the exam?
   Yes. Immediately upon passing the exam, you will receive a printable digital certification provider card. You will also receive a hard copy certification provider card in the mail free of cost. Both certification provider cards will bear your name, the date you've passed the exam, the date your ACLS or PALS certification provider card expires and our instructor's name and medical license information.
5. Can I certify for the first time by taking this online ACLS or PALS course?
   Yes. By choosing the ACLS certification or the PALS certification package option, you will be on your way to becoming certified for the first time. This option contains everything you need to become certified including an up-to-date study guide based on current AHA guidelines.
6. Can I recertify by taking this online ACLS or PALS course?
   Yes. Medical providers and others who have obtained an ACLS or PALS certification in the past may recertify with our online program by choosing our ACLS or PALS recertification package option. An up-to-date study guide written by AHA-trained practitioners will be available for you to view before taking the exam.
7. How long does an ACLS or PALS certification remain active?
   Your ACLS or PALS certification will remain active for 2 calendar years from the date that you pass the exam.
8. How long will it take to get my exam results?
   Exam results are instantaneous. Your results will show which questions you've missed and which questions you've answered correctly for your own reference, also making exam re-takes, if necessary, simple.
9. Do you offer a rush delivery certification option?
   Yes. You will immediately receive a printable digital provider card with your information on it via email once you pass the exam.
10. When will my hard copy certification provider card arrive in the mail?
    You will receive a hard copy ACLS or PALS provider card in the mail within 2-5 business days. If you choose our next-day shipping option, your card will arrive in 1 business day upon passing the exam.
11. Can I retake the exam if I do not pass?
    Yes. If you do not pass the exam on your first attempt, the exam may be re-taken 2 more times. You will be given the opportunity to study the questions you’ve answered incorrectly on your first attempt.
12. Is there a time limit to take the exam once I've registered?
    Our exams have no time limit. You may begin the exam at your leisure and you may take as much time as you need on the exam. The exam is in a printable format for your convenience and ease of studying.
13. Do I need to purchase a separate manual to prepare for the exam?
    No. We provide you with all of the training material that you will need to prepare for the exam without the extra cost of manuals. Our comprehensive study guide and unlimited practice exams are 100% online and are included in the cost of the exam.
14. Is a clinical skills evaluation class necessary to attend?
    No. Our courses are 100% online. Once you pass our ACLS and/or PALS exam, you will receive your certification or recertification provider card. If your employer or organization requires that you attend a clinical skills check, you may still sign up for our course and then we will guide you on how to complete and obtain credit for a clinical skills check in your area.
15. Will I receive Continuing Education Credits for this course?
    Yes. We award 8 Continuing Education Credits for passing a certification exam and 4 continuing education credits for passing a recertification exam. You will receive a Continuing Education Credits certification in the mail free of charge.
16. Can I receive a refund if I am not satisfied with this course?
    Yes. Try our course risk free for 45 days. If for any reason you are not satisfied, you may receive a full refund. Refunds will be issued only if you have not attempted the exam. In the event you wish to request a refund, please contact us and we will assist you with the refund process.
17. How can I contact a customer service agent?
    Please visit our “Contact Us” page for contact information.