Frequently asked questions

bmi Business Class

FAQ's

Updated: September 2010

1. Question: “My booking has been cancelled prior to the allowable ticketing timeline. What can I do?”

Answer: Bookings are not normally canceled prior to the ticketing deadline unless there is a duplicate booking. First, we suggest that you consult with your client to see if they may have also booked a reservation with another travel professional.  Otherwise, you may contact our reservations team for further assistance.


2.
Question: “How do I request a group quote or booking?”

Answer: Simply contact our dedicated professionals in the Group Sales Department at 1-866-387-9336 or via email at groupsales.flybmi@us-sales.com.

3. Question: “What are the group booking rules, such as timelines for deposits and ticketing, cancellation policy, etc? How many people are required to qualify as a group?”

Answer: General guidelines for group reservations are:

  • 10 passengers minimum
  • Deposits are due 45 days after contract / refundable up to 60 days prior to travel
  • Passenger names required no later than 45 days from first date of travel
  • Ticketing must be completed no later than 30 days prior to first date of travel
  • More information is available on our site at:
    http://www.flybmi-agent.com/Groups/request-form.cfm

4. Question: “Can I do advance seat assignments through my GDS?”

Answer:  A seat may be pre-assigned on all bmi mid-haul flights at the time of booking.  For bmi short-haul flights within the UK or to Western Europe from LHR, advance seat assignments are available for Business Class bookings.  Bmi is not able to assign seats on flights operated by partner airlines or for bmi-operated flights if the request is within 24 hours of departure.

5. Question: “Can I request a bulkhead or exit row seating in my GDS?

Answer: No, because these seats (exit row & bulkhead) are assigned only during check-in on a first come, first served basis.  You may use the SSR remarks to specify a specific seating request.  However, is a request only and is not a guarantee.

6. Question: “What does bmi offer for dietary restrictions? Do you serve kosher food, etc?“

Answer: Yes, bmi offers a full range of special dietary menus including kosher and vegetarian. You can find more information about special meals at: http://www.flybmi-agent.com/onboardmeals.html
Please note that kosher meals (KSML) do take a minimum of 48 hours prior to departure to confirm on bmi-operated flights and all other special meal requests should be made at least 24hours before the scheduled departure time.

7. Question: “Is there a waitlist process to request seats when no inventory is available?”

Answer: We advise to try and sell the desired class of service from availability. The GDS will either deny the request or automatically waitlist the segment.


8. Question:
“How do I connect at LHR?”

Answer: bmi operates out of Terminal 1 at LHR. There are flight connection signs in all terminals at London Heathrow. However, a good resource for information about navigating the airport is http://www.heathrowairport.com.

9. Question: “Can I change names on the tickets once they’ve been issued?”

Answer: No, name changes are not permitted.  Name corrections are permitted as long as it is no more than 3 letters.  Due to the new ESTA rules for the US Visa Waiver Program (VWP), it is imperative that the name on the reservation/ticket matches exactly to the passport.  We suggest that you have your traveler provide you with a copy of their passport to ensure proper name spelling.


10. Question:
“How do I figure YQ amounts?”

Answer: If you need to price a PNR manually, you can refer to the bmi YQ chart available on our site at: http://www.flybmi-agent.com/AgentServices/yqfee.html.

11. Question: “I received a debit memo that isn’t correct. How do I dispute it?”

Answer: If you believe the ADM has been issued in error, please follow the instructions for disputing the charges as shown on the ADM. We suggest that you be as specific as possible when disputing any ADM which should assist in the review of your dispute. (Suggestions: screen shot of the PNR, ticketing record, explanations, etc.)

12. Question: “What are my options for re-accommodation when bmi makes a schedule change that significantly impacts my ticketed customers?”

Answer: you may find bmi’s policy at:  http://www.flybmi-agent.com/AgentServices/sched.html


13. Question:
“What commission does bmi offer to travel agents?”

Answer: bmi does offer commission for US IATA agents when selling bmi to the Middle East, Russia/CIS and Africa.  For complete details visit: http://www.flybmi-agent.com/agentoffers-commission.html.