FREQUENTLY ASKED QUESTIONS

what do you do in a barre fitness class?

Every Barre Fitness class is fun and empowering class set to today’s hottest music. Classes begin with a warm up focusing on postural strength and alignment, followed by a series of upper body exercises using light weights. The ballet barre is used to sculpt the lower body, abs and for flexibility training. Then it is down to the mat with a fitball for core work and a relaxing and invigorating final stretch.

what to wear?

Please wear comfortable, breathable workout wear. We suggest tight fitting clothing so that the instructor can easily see form and alignment. The workout is done in grippy socks (socks that have grips on the sole), please feel free to bring your own or purchase a pair in studio. (Approx. $20 in our Barre Boutique)

what to bring?

At Barre Fitness everything you need for a great workout is provided! We provide the mats and all the equipment, and we have a towel service at no extra charge. Please bring your own re-fillable water bottle and take advantage of our purified water bottle filling station. *Grippy socks are required in class, and can be purchased in our Barre Boutique. 

who can participate?

Barre Fitness has been designed for anyone ages 15+ and will benefit clients of every fitness level! The roots of the program were developed to rehabilitate the body. Many of the stretches and strengthening exercises have been suggested by sports medicine physicians and orthopedists.

First Time Clients: Please arrive 15 minutes early for your first class, to provide ample time to fill out a client waiver, take a tour and meet your instructor.

Injured Clients: It is recommended that clients with injuries consult with their doctors before beginning any new exercise method. Also, please speak with your Barre Fitness instructor about your injury before class begins.

Prenatal Clients: If you exercise regularly, have no serious medical problems and you have an uncomplicated pregnancy, it may be safe to exercise. ALL pregnant clients must review and complete the Get Active Questionnaire for Pregnancy to be presented to Barre Fitness before they may take class. 

what to expect for your first class

Barre Classic or Barre Fitness are best suited for newcomers, especially those without prior barre-workout experience.  For more details on our different class formats click here.

As classes fill quickly, reservations are highly recommended (select your home studio from the “Book A Class” button at the top of this screen).

Please arrive at least 10-15 minutes before class starts to fill out your client waiver and get a tour of the studio. Latecomers will not be permitted into class due to safety reasons.

Be sure that your body is prepared for your first workout, come hydrated and fuelled by having a light snack before class to sustain energy for all of the push-ups, pliés, pulses and fun! 

class reservation policies

Class reservations open 7 days prior and close 30 minutes before class starts.  It is highly recommended to book ahead by using our online reservation system as we may not be able to reach your request via email or phone in time. 

ALL Reservations will be held up to 5 minutes prior to the class start time.  5 minutes prior to the start of each class, all open spaces will be given to clients on the waitlist or on standby for that class.

If you are running late or are unable to attend class, please contact your studio to avoid unnecessary charges or losing your spot.

class cancellation policies

Given the intimate nature of our class sizes, we require a minimum 12 hours notice for the cancellation of a single class. Missed classes without the appropriate notice will be charged as if attended or subject to a No Show/Late Cancel fee for clients on unlimited memberships or packages. 

1. Cancel 12 hours before your scheduled class: No fee

2. Cancel less than 12 before your scheduled class: $15 Late Cancel Fee

3. Don’t cancel and don’t show up: $20 No Show Fee

We understand that life happens! In the case of an emergency, please call the studio and we’ll happily remove you from the class list and will be grateful for your call.

waitlist policy

If a desired class is full, we offer a waitlist option for up to 10 clients at a time. Clients who make it into the class from the waitlist will receive an automated email to notify them that they’ve made it into the class. This email will send up to 30 minutes prior to the start of class. Please ensure that you’ve added our emails to your safe list to avoid notifications ending up in your spam folder.

Please note that if you are on the waitlist you are considered in the class and the Late Cancel policy and fees will apply. If you can no longer make the class, please remove yourself from the waitlist 12+ hours before the class start time.

The option to cancel your spot on the waitlist can be found in your account via My Info >> My Schedule >> Waitlist

refund policy

All payments must be received prior to the start of class and no refunds will be given for amounts paid for classes. Memberships and class packages are non-refundable and non-transferable.

terms and conditions

• 2 Week Unlimited New Client Special is valid for 14 days from the date of first use.
• 10 Barre Class Cards are valid for 6 months from the date of purchase.
• Barre BFF Memberships require 30 days written notice for cancellation.
• 1 Month Passes are valid for 1 month from the date of purchase. 

membership policies

We know no one likes rules, but everyone loves a supportive atmosphere to pulse and plié!

Barre In-Studio Membership Policies

Pricing: All Barre Memberships are charged monthly plus 5% GST

Billing and Payment Options: Payments are made via automatic payment from a Visa or Mastercard and will auto-renew on a monthly basis.

Refund Policy: All payments must be received prior to the start of class and there will be no refunds for amounts paid for classes.

Membership Holds: Going out of town? We offer one free hold per contract term for our annual and 6-month members only. A hold is considered a timespan of four (4) consecutive weeks. Each additional hold is processed with a $30 fee. Medical holds will be considered on a case by case basis and require a written note from your doctor. All hold requests require 15 days notice in writing and cannot be applied retroactively.

No Show/Late Cancel Policy: We want every Barre Member to get their workout in and meet their fitness goals! In order to plan our classes to be their very best and to allow space for everyone who wants to take class, please remember that we provide a 12-hour early-cancellation window for our classes. After this window, Barre Memberships are subject to a $15 Late Cancel Fee and No Shows are subject to a $20 No Show Fee.

Membership Cancellation: Struggling with time? That is one of the largest barriers to a healthy, active lifestyle! Before you cancel, let us see if we can help you reach your fitness goals and prioritize your me-time. Still can’t make it to class? A $75 per month early termination policy will apply which can be applied to other packages. As is industry standard, cancellation requests and early-termination documents must be received in writing 30 Days prior to renewal. You’re welcome to downgrade to a smaller membership of equal commitment with a one time $50 fee, but you are always welcome to upgrade. *Memberships must be active and in good standing to cancel. Suspended memberships cannot be cancelled until they are reactivated.

Memberships will automatically renew: Please submit in writing with two weeks notice if you would like to cancel upon completion of your current membership.

Package Selection and Refunds: We would be SO happy to help you choose your perfect package. Unfortunately, as is industry standard, we cannot refund services or extend packages and we are unable to refund to credit cards. Please let us know if you’d like any help choosing the best option for your health goals.

Barre BFF Guest Passes: Passes must be used for new, local guests during a valid 3, 6 or 12 month membership term.