How can I request support via email?

Our Support Team is available 24/7 to assist you with any issues or questions you may have. You can contact us via email and receive the help you need whenever you need it.

To expedite the resolution of your request, please select the appropriate email address based on the product you are inquiring about or experiencing issues with. Describe your question or the situation you are facing, and send an email to the chosen address.

Note: If you are an existing customer, please mention your Username and Support Pin in the email to speed up the resolution.

Check out the full list of Namecheap contact information and departments below:

General

General To ask or resolve basic general Namecheap-related questions.	support@namecheap.com
Pre-Sales inquiries For general questions about our products and services, and to get help with choosing the right product.	sales@namecheap.com
Account access To get assistance if there are issues with accessing your Namecheap account.	accountaccess@namecheap.com
Affiliate Program	affiliates@namecheap.com
Feedback	feedback@namecheap.com

Payment

Billing/Sales
To get assistance with payment related issues and
hosting billing-related cases including hosting
cancellation and refund.

billing@namecheap.com

Products

Domains For domain registration, renewal, cancellation questions, DNS or host records setup.	domainsupport@namecheap.com
Domain Transfers To get assistance with domain transfers out and transfers in from other domain registrars.	concierge@namecheap.com
Hosting For questions and assistance with Shared, VPS, and Dedicated hosting packages.	support@namecheaphosting.com
SSL	sslsupport@namecheap.com
Private Email (including Free Email Forwarding)	pesupport@namecheap.com
Managed WordPress (EasyWP)	easywp@namecheap.com
Supersonic CDN	cdnsupport@namecheap.com
VPN	vpnsupport@namecheap.com
Domain Vault	domainvault@namecheap.com

Risk and Abuse

Risk Management

security@namecheap.com

Legal and Abuse
To resolve issues related to suspended or locked
Namecheap services.

Note: if you need to file an abuse complaint, please
check this article.

legalandabuse@namecheap.com

By choosing the correct email, your request will be directed to the right team, ensuring a more prompt and precise response.

If you need to attach a file, the following file extensions will be accepted: csv, .doc, .docx, .eml, .jpeg, .jpg, .pdf, .png, .txt, .xls, .xlsx, .wav, .zip.

You can expect a reply within 2 hours. Usually, our response time is quicker than this, however, it could take more time depending on the case details and the complexity of the issue.

Updated

6/3/2024

Viewed

56959 times