Terms & Conditions

Here you can quickly find a hotel most suitable for you, check room availability and reserve a chosen hotel using your credit card. Moreover Online-tur.com will not charge you any reservation fees for making this booking, the advance payment is not required, and payment is made by you only after the arrival at the hotel.

Online-tur.com reservation system guarantees information security. Our system uses the SSL-encryption while receiving your personal and financial data. SSL-encryption enables encoding the information transmitted through the Internet, such that no one can catch and decode the information during the data transfer.

Attention! Cancellation policy for each hotel is specified on the hotel page in `Hotel Policies` paragraph. Please note that cancellation policies differ per hotel. Generally cancellation of reservation is free before 24 hours. To avoid a no-show charge (as a rule equal to price per night), please review carefully the cancellation policy of a specific hotel. Please note, that your credit card can be charged by a hotel for no-show or late cancellation of reservation.

FAQ

Is breakfast included in the price?
In general breakfast is not included. If it is included in the price, it will be mentioned on the hotel page in 'Hotel policies'.

Are local taxes included in the room rates?
Generally taxes are included in the room rates, unless stated differently on the hotel page in `Hotel policies` paragraph.

Why does Online-Tur.com need my credit card details?
Your credit card details are just transfered directly to a hotel during reservation in order to guarantee your reservation and keep your room till your arrival. Please don’t use empty credit cards because hotels can pre-authorize your credit card before arrival. If you don’t have necessary amount on credit card hotel can cancel you reservation. .

Where can I find contact details of the hotel and directions to the hotel?
You can find the address on the hotel page. On the hotel page you find location, direction details and an extensive map of the area around the hotel. If you need telephone, fax and e-mail of the hotel please check your reservation status in My reservations / cancellation page, using your booking number and pin-code.

I do not have a credit card. Can I still book a room?
Yes, but through the another reservation system. Then you should pay your booking in office close to you.

Is it safe to fill in my credit card number? How secure is the Online-Tur.com website?
Your credit card information is sent directly to the chosen hotel through a secure SSL protocol. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard `Secure Socket Layer` (SSL) technology. Our SSL certificate has been issued by Thawte certification center. Our server and network are protected by firewalls against unauthorized access. This means we can guarantee that it is totally safe to send us your credit card details. Your credit card information is just forwarded directly to a hotel and is not stored on our server.

How do I pay the hotel bill?
You pay the room bill in cash or by credit card at the hotel.

How do I pay the hotel bill?
VISA, MASTER CARD, AMERICAN EXPRESS; some hotels also accept Diners Club, JCB and other local cards.

How long will it take Online-Tur.com to process my booking?
As soon as you have filled the booking blank, a confirmation appears on the screen at once. You can print it. The confirmation email will be sent to you within a couple of minutes. The most common reason for not getting a confirmation email is typing your email address incorrectly. So please print your confirmation at once.

Can I book a hotel room by telephone or email?
Unfortunately, no. Pre-payment or credit cards are needed for reservation.

Can I book an extra bed in room?
Generally hotels make available one extra bed for extra pay.

How do I know if my booking is confirmed?
As soon as you have completed the booking, you will see a confirmation with booking number and pin-code on the screen. We recommend to print it. Please note that hotels cancel your reservation if there is not enough money for booking on your credit card or if you indicate incorrect details of you credit card.

I have booked a hotel but I did not print the confirmation. What should I do?
You can open your confirmation with booking number and pin-code on the page My reservations / cancellation. If you lost your booking number and pin-code, you can send a request so we could recover your booking number and pin-code.

What are the check-in and check-out times of a hotel?
The check-in and check-out times can differ per hotel. You will find them on the hotel page.

How do I find out if a hotel has a certain facility, e.g. a lift?
You can find full hotel description on the hotel page. Our services are based on the information provided by the hotels; for this reason, the hotels remain responsible for the correctness of this information. Hotels can alter the information about their hotel, such as prices and availability, at any moment. We can therefore not guarantee that all the information is accurate and faultless, nor can we be held responsible for errors or inaccuracies in the supplied information. You should always check the provided information before acting on the basis of the supplied information.

How can I cancel my booking?
On My reservations / cancellation page you can cancel your booking or make changes with your booking number and pin-code.

How can I change my booking?
On My reservations / cancellation page you can cancel your booking or make changes with your booking number and pin-code. To book another hotel first it is recommended to cancel previews reservation and then make a new one. Please do not make unneeded reservation and cancellation which can cause financial losses to a hotel.

How do I know that my booking has been canceled?
You can check status of you reservation on My reservations / cancellation page.

What is the cancellation policy for a hotel?
Please note that cancellation policies differ per hotel. Generally cancellation of reservation is free before 24 hours. To avoid a no-show charge, please review carefully the cancellation policy of a specific hotel in `Hotel policies` on the hotel page.

My credit card is not accepted
If your credit card is not accepted you should contact your bank.

Whom should I contact for special request?
After the reservation is made, you have direct relationship with a hotel. For special request it is better to contact the hotel directly. Hotel contacts you will find in confirmation on My reservations / cancellation page.