Agents on cell phones
To take queue calls from your cell phone or home phone:
From your HUD (Heads-Up Display) client, change your location from "Main office" to "My mobile".
That's it.
As long as you're logged into the queue, queue calls will now ring your mobile phone until you change your location back in HUD.
CP 14.0 NOTICE:
Simple Queue Types do not respect ACD agent call forwarding.
Advanced Queue members that have Advanced Contact Center licenses gain the ability to log into queues with *50 to respect extension forwarding rules.
Normally, Queues will ignore any call forwarding settings for extensions. This can be overriden by logging into the queue using *50 - but if one logs in or out using HUD, the queue will start ignoring call forwarding for the extension again.
You can dial *50 from any phone to log an agent into a queue and respect forwarding (or *56 to log them out) - you don't have to be sitting at the agent's extension.
Users:
Administrators: