Content moderation is important for upholding community guidelines for online communities and the media. The content moderators working for third parties are one of the groups of people most frequently exposed to content judged objectionable or harmful, so several measures have been taken by companies to protect them.
Many content moderators choose not to use content moderation tools because they don't trust that any filter will be accurate. However, with today's advanced content moderation platforms, content moderators can now accurately and instantly take down content that violates the platform's content guidelines. Automated content moderation platforms allow organizations to manage content while they're off work.
Content moderation is both an art and a science. Anyone who's regularly in charge of content moderation knows the fine line between censoring content too much or not enough. Some content moderators feel content moderation tools are just another way to censor content that doesn't follow their personal, subjective standards. Knowing what type of content to filter and what content to keep will be beneficial for content moderators, content management companies, and end-users.