Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,520 reviews

Best price
guarantee
Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

Non contractual photo

  • 2 persons
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,520 reviews

TripAdvisor Rating  4.0/5  3,268 reviews

Nice stay. Great Location. Central to Eat street

Customer review rating 4.0/5

Unknown Families - Confirmed reviews ALL

We had problems with our check in. After three Attempts it was finally sorted out by Hotel staff. A free breakfast was added

Nice location but poor experience

Customer review rating 1.5/5

Touringnz Families - Confirmed reviews ALL

The hotel is situated in a convenient location and is priced well. However the experience was marred for us by a stranger walking in to our room at 6 AM. Someone at the front desk checked us out at midnight and we lost access to the internet in the morning. This was not expected of Novotel. Members parking was highly limited. Better choices available in the city, I wouldn't stay again or recommend.

Do not stay here, it is run-down and dirty

TripAdvisor rating 1.0/5

Global15222406962 Families - TripAdvisor review

We wrote this review in July 2021 on the Accor website however it got removed, as they only display the most recent 20 reviews, which is weird. However I feel that everyone should be warned not to stay here. Our stay at Novotel Rotorua Lakeside was disappointing, marred by maintenance and cleanliness issues. We always stay here when visiting Rotorua, as the past stays have been great and the location is amazing - right next to Eat Street. We arrived at the hotel on a rainy day where we were shocked to see water buckets across the lobby due to several leaks from the roof. We appreciated the upgrade from a City View Twin Room to a Lakeview Twin Room (Room 525). We anticipated that this stay would be as great as the previous three stays, however this time was a total disaster. Only two out of three lifts were working and during this stay, both lifts’ controllers are not linked together (eg when the up button is pressed, only one lift responds, as the controls are not linked to the other lift. Sometimes the lift will stop at every floor, even when nobody is around. The lifts were working perfectly during the previous stays. Overall the room was not clean and dated, especially because the carpets were stained (penetrated dirt), worn out and housekeeping didn’t thoroughly vacuum the carpet edges. The carpets definitely need to be washed regularly and be replaced. The bathroom floor was sticky as well. The room was not well-litted even when all the lights were turned on (there were no ceiling lights in the room, only two bedside lights and a reading light on the desk and two lights in the room entrance). The bathroom extractor fan didn't work so the bathroom mirror was full of condensation after a shower and the bathroom was full of steam, which was annoying. However the room had a great view of Lake Rotorua, but the negatives of the room outweighed the positive. The Gym was renovated and it had a good amount of machines so that was a positive. The saunas in the swimming pool area were removed, which was really disappointing. The restaurant experience was dissatisfactory as since our last stay back in 2018 due to the lack of choices in the breakfast buffet and the restaurant staff overcharged us for the dinner buffet but after discussion with the reception staff, they refunded the overcharged amount. The prawn skewers and seafood served at the dinner buffet were really delicious which is another positive. When we checked out, another guest complained about their shower to the reception staff, which shows that maintenance is really poor at this hotel. Overall, our stay this time was not pleasant. The past three stays were amazing (during our first stay in 2015, they even upgraded us to Executive Suite 541 which was amazing and unforgettable in terms of the suite and service) I am surprised that despite there are many negative reviews, no renovations/improvements have been made. We are long time guests of the Novotel Auckland Ellerslie, we have stayed there nine times and all the stays have been amazing. No major issues, unlike this hotel, the hotel is clean, rooms are modern and well maintained. Staff are friendly and restaurant is great. When we last stayed there in 2023, they still retain their high standards. It is shocking that the quality among Novotel Hotels are inconsistent. Stay at the Novotel Auckland Ellerslie if you are visiting Auckland. So until the hotel has gone through a major renovation, we won’t stay here again. Value - 1/5 Rooms - 1/5 Cleanliness - 1/5 Service - 3/5 Food - 3.5/5 Location - 5/5

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great service and friendly staff

Well Located

Customer review rating 2.5/5

John H. Couples - Confirmed reviews ALL

We were given an upgrade. The room was very spacious but very run down .It had a great outlook over parks and lake. Dirty and worn out carpet, , furniture old and tired looking. Had 2 toilets& both cisterns were leaking and could hear them topping up during the night

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,551 reviews 9.2/10 Location
  • 2,689 reviews 4.8/10 Room
  • 2,012 reviews 7.1/10 Service
  • 54 reviews 3.7/10 WiFi
  • 1,078 reviews 2.8/10 Cleanliness
  • 1,002 reviews 5.6/10 Comfort
  • 754 reviews 4.2/10 Amenities
  • 689 reviews 3.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Rotorua

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.