Automate quality management and compliance workflows in your contact center with AI
MiaRec is Generative AI-powered Conversation Intelligence Platform designed to help contact centers win back time, improve CX and increase revenue with best-of-breed Voice Analytics and Automated Quality Management (AQM)
500+ Customers Worldwide
MiaRec is trusted by more than a thousand organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.
NEW:
MiaRec Unveils AI Prompt Designer: Pioneering Prompt Customization and Testing in Conversation Intelligence Platform
MiaRec is thrilled to introduce AI Prompt Designer, a feature crafted to streamline the customization and testing of Generative AI prompts within the MiaRec platform. AI Prompt Designer provides users with a secure testing environment to tailor Generative AI prompts, ensuring optimal performance prior to deployment in production.
The AI Prompt Designer is a user-friendly feature designed to enable users to refine and fine-tune prompts within a secure and controlled testing environment before deploying them to live environments.
The ability to customize prompts translates into enhanced call scoring accuracy, insightful call summaries, and targeted agent coaching, addressing critical areas unique to each business.
Business Problems We Help Solve
Win Back Your Time
Eliminate and optimize manual quality management processes in your contact centers by using Generative AI-powered Auto Quality Management and Voice Analytics tools
Identify Contact Center Needs & Opportunities
Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.
Confidently Action Feedback & Insight
MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.
Protect your business via AI-driven automation tools
Leverage AI to automate and scale compliance processes using Auto Data Redaction to securely and automatically remove sensitive data from call recordings and transcript. Ensure Script Adherence by scoring 100% of your interactions automatically using MiaRec Auto QA.
Explore Our AI-powered Automated Quality Management Platform
MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through AI-powered QA automation and conversation intelligence. MiaRec offers a one-stop-shop solution, a perfect fit for organizations looking for a scalable solution they can grow with.
The Latest News
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Crafting AI Prompts: 5 Expert Tips for Contact Centers
Generative AI In Conversational Analytics: Demo & Discussion [CX Today]
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Our more than 500 customers worldwide love MiaRec because it is so feature-rich, yet very intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.